Shipping policy
Shipping Policy
Each Coose piece is made to order and thoughtfully produced once your purchase is complete. Because we create with intention rather than in bulk, delivery may take a little longer, reflecting our commitment to mindful, sustainable production.
You'll receive a confirmation email with tracking information as soon as your order ships.
Shipping costs are calculated at checkout. We offer Free Standard U.S. Shipping on orders over $150 USD (before taxes and after discounts).
Processing & Delivery
Orders are processed Monday through Friday, excluding holidays.
Please allow approximately 5 business days for production before your order ships.
| Shipping Method | Estimated Delivery |
|---|---|
| Canada |
6–12 business days total Approx. 5 business days production + 1–7 business days transit |
| United States |
8–11 business days total Approx. 5 business days production + 3–6 business days transit |
| International Tracked |
15–35 business days total Approx. 5 business days production + 10–30 business days transit |
| DHL Express |
6–11 business days total Approx. 5 business days production + 1–6 business days transit |
Delivery estimates are averages and may vary depending on the product, destination, customs processing, weather conditions, carrier delays, and seasonal demand.
Orders are shipped via USPS, FedEx, DHL, or other trusted shipping partners, depending on your location and shipping method.
For expedited shipping or international delivery inquiries, please contact us at care@coose.co.
Multiple Shipments
Some orders may arrive in separate shipments if items are produced or fulfilled from different facilities. If this occurs, you'll receive a separate shipping confirmation email and tracking number for each package.
Shipping Delays
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to weather, customs processing, carrier constraints, or seasonal demand.
Once an order has been transferred to the shipping carrier, Coose is not responsible for carrier delays, lost parcels, or delivery interruptions beyond our control.
Address Accuracy
Please review your shipping address carefully before completing your order. Coose cannot be responsible for packages delivered to incorrect or incomplete addresses provided during checkout.
If you notice an error after placing your order, please contact care@coose.co as soon as possible. We'll do our best to update your information before your order enters production.
Questions
If you have any questions regarding shipping or your order, please contact us at care@coose.co.
Our customer care team responds within approximately 48 business hours, Monday through Friday, excluding holidays.